Or you need to re-register a client machine to another Backup Account. Replace the problematic backup plan after revoking it from all associated devices.You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console. If this does not work, then you must create a new backup plan and assign it to all devices which depend on the existing plan which throws this error. If some of the Acronis backup jobs fail and you receive an error that “The credentials for location are not specified”, first try to provide the backup location credentials again, as per.Review the following articles for more details: and. Fortunately, any backup plans created prior to the upgrade persist after the upgrade. You will need to ugprade to Advanced licenses to have these tabs for centralized backup plan management.

This is by design if you have Acronis Cuber Backup/Protect standard licenses. You will notice that the “Plans” and “Backups” tabs are not available after the upgrade in the on-premises management console of the Acronis Management server.This is a known issue and all you need to do is deallocate and reallocate the virtual host licenses in the Acronis Cloud portal ( ). After the upgrade, you may not be able to allocate Acronis host licenses to virtualization servers (Vmware or HyperV) and therefore all backup jobs may be invalidated and backup plans revoked from all VMs under the hypervisors.You should carry out testing to verify that all backup plans and running as expected and also perform a test restoration task.Īfter you get a successful upgrade, be aware of the following Acronis post-upgrade known issues: Your Acronis backup agents are now also upgrade. Simultaneous upgrade of more than one hypervisor agents is not possible. It is now time to upgrade your agents from 12.5 to 15. Go through the first time wizard on-screen. Click Restart to continue with the upgrade. You may get a warning about explorer.exe. Ensure that you have taken full backup of the Acronis management server.

Acronis cyber protection agent